Account Overview

Notes:

You can also use the following options appearing at the top right corner of the account overview page.

• Save As Template: Click to save the details provided in the account overview page as a template. You can use the saved account details to include multiple accounts. This  option is available only for the dealer manager.

• Export Configuration: Click to export the panel and Z-Wave device configurations in the Excel format. You can connect the USB device and export the configuration files directly to the connected device.  

• Delete: Click to delete the selected account.

• Print: Click to print the active page. By default, the Paper Size is set to A4.
  However, you can also modify the Paper Size. For optimal user experience, you should NOT set the Paper Size as Legal.

Option

Lyric panel family

Lyric Gateway panel family

Lynx panel family

Description

EULA Acceptance

Lyric Lock

Register Panel

Replace Panel

Generate Validation Code

Sync Precedence

WiFi Communicator

Export Configuration

Field

Description

Account

Account Status

Displays the account status.

• Active: When the Panel is connected, registered, and associated with AlarmNet 360.

• Inactive: When the Panel is not connected and registered.

Account #

Displays the account number.

Last Registered

Displays the date when the panel was last registered with AlarmNet 360.

Sync Precedence

Displays the synchronization precedence between panel and the AlarmNet 360.

Central Station

Displays the location name of the Central Station.

Active Since

Displays the date since when the account was active.

EULA Acceptance

Displays the acceptance status and the date and time when the end-user licence agreement was accepted.

Dealer

Displays the dealer name.

Alarm Reporting Number

Displays the alarm reporting number.

Location

Location Name

Displays the location of the device.

Dealer Reference ID

Displays the reference ID assigned to the dealer.

Sold By

Displays the name of the sales person.

Installed By

Select installer from the drop-down menu/type the name if not listed in the drop down.

Contract End Date

Displays the  icon to set the contract end date by selecting the month, year, and date in the calendar.

Address

Displays the complete address of the customer.

Notes

You can enter any notes for reference, any time later.

Edit

Click to modify an existing account.

Packages

Package Selection

Select the required package from the drop-down menu. Following are the packages available:

• Security

• Smart Security

• Smart Home

Security

The Security package contains the following features:

• Alarm signaling

• Daily supervision

• APL (Advanced Protection Logic)

Smart Security

Following are the features available in Smart Security package:

• Alarm signaling

• Daily supervision

• APL (Advanced Protection Logic)

• Total Connect

• Amazon Alexa voice control assistant

Note: You should have a TC account to avail all the features.

Smart Home

The Smart Home package contains the following features:

• Alarm signaling

• Daily supervision

• APL (Advanced Protection Logic)

• Total Connect

• 2-Way Voice

• Automation (Lights, Locks, and Thermostats)

• Amazon Alexa voice control assistant

For more information on packages, Refer Package Details.

Note: You should have a TC account to avail all the features.

Add-Ons

This section will have additional features depending on the selected package. You can enable the required Add-Ons.

Advanced Protection Logic

Select to Enable additional assurance that signals are sent to the Central Station in the event that the alarm system equipment is compromised prior to sending an alarm.

• Designed to provide additional assurance that an alarm is sent to the central station in the event that the security system is compromised prior to it sending an alarm.

• AlarmNet 360 receives all messages upon violation of any Entry-Exit or dialer-delayed zones and awaits a successful disarm from the user.

• If the network does not receive a disarm within a certain time, AlarmNet 360 sends an alarm to the Central Station.

Note:

By default, the Advanced Protection Logic (APL) field for Lyric panels is always enabled and cannot be disabled.

Two Way Voice

Select to Enable two-way communication between the control panel and the Central Station, following an alarm condition.

• Provides audio alarm verification and remote listen-in capability.

• Allows central station to communicate with the premises through AlarmNet 360.

• Requires a Cellular device that supports 2-way voice, and an 'AlarmNet 360 800+' central station connection.

• Two-Way Voice over IP requires a L5200 or L7000, a WiFi board with Revision 4.97 or higher or a ILP5 and an 'AlarmNet 360 800+' central station connection.

Two-way communication between the control panel and the Central Station will occur either through VoIP (using Wi-Fi) or cellular (using SIM number).

Note:

When you are changing the service plan for two way voice in a LYRIC panel, you must ensure the following:

• Set the precedence to Alarmnet 360.

• Wait for 2 to 3 minutes until the panel sync is complete. You can find the sync status under the Sync option at the top right corner of the Account Overview page. For example,
  - Before Sync
  - Afters Sync

  

  

Video Alarm Verification

Select to enable Central Station to log on to the Total Connect camera and verify the alarm credentials.

I-View Now™ is a patented, cloud-based central station interface that makes Video Alarm Verification as easy as pushing a button. Your central station is integrated with I-View Now to offer Video Alarm Verification. If you have any questions on I-View Now configuration, please contact your central station.

Note:

This feature is available only in Smart Security and Smart Home packages.

Lyric Lock

Enable this feature to password protect your panel. You should click Generate Validation Code and enter the password in the panel to access.

Note:

This feature is available only:

• For Lyric panels.

• If the panel is registered.

HomeKit

Enable this feature to receive the notifications in apple devices.

Note:

This feature is available only for Lyric panels.

Video Doorbell Service

Video doorbell service enables end users to check doorbell activity on the Honeywell Total Connect 2.0 app through an iOS device.

• If you Enable the video doorbell service, the following message appears
  Does this customer have SkyBell account?

• Based on the account availability, select the relevant option and proceed.

Video Service

Based on the selected service level, the video clip from the camera is retained.

• None: Select to disable the video service. Disabling the video service deletes all the video clips and you will no longer have access to the video service module.

• 7 Days: Select to enable the video service for a maximum of 7 days. The video service deletes the video clips that are older than 7 days.

• 30 Days: Select to enable the video service for a maximum of 30 days. The video service stores the video clips for 30 days, starting on the day of upgrade, inclusive of the last 7 days.

Panel

Replace

Appears at the right corner of the Panel bar. The message Panel is in replacement mode appears when the Panel is in the replacement mode and also prior to the panel's association to the device.

Panel Model

Displays the panel model type and name.

MAC

Displays the MAC ID of the device.

Firmware Version

Displays the firmware version of the device.

Note:

The firmware version is visible only when all the panel sync specifications are met.

Revision

Displays the revision version of the panel.

SiX^TM Device Firmware Details

Displays the count of all the configured RF devices, along with the count of the device with the latest firmware.

Also, displays the link to view and upgrade the device firmware details.

• Click View Details.
  The Devices dialog box appears.

• In the Devices dialog box, you can:

• • View all the RF devices, along with the Device Name, Device MAC/Serial, Current Version, Expected Version, Status, and Remarks/Resolution.

    Displays a list of error cause and the corresponding resolution.

    • The error cause appears in red colored text.
    • The resolution for the error appears in grey colored text.

    Displays the current status of the firmware upgrade.

    Also, you can click to filter the various status.

    Displays the firmware version the RF6 device is expected to have.

    Displays the current version of the firmware present in the RF 6 device.

  • Click Update Sensor Firmware to update all the configured devices to the latest firmware version.

  • Click the icon to view more information of the selected device through sub grids.

Communicator

Status

Displays the status of the communicator.

• Normal: Appears when the communicator is connected.

• Not Registered: Appears after creating the account and before registering the communicator.

• Comm. Fail: Appears if there is network connectivity issue or communicator connectivity issues.

Last Status Check-in

Displays the last status check-in date and time.

Next Status Check-in

Displays the next status check-in date and time.

Wi-Fi/Ethernet Communicator

Displays the details of the selected Wi-Fi/Ethernet communicator.

MAC

Displays the MAC ID of the Wi-Fi communicator.

Model Name

Displays the model name of the Wi-Fi communicator.

Cellular Communicator

Displays the details of the selected cellular communicator.

AID

Displays the AID number of the cellular communicator.

Model Name

Displays the model name of the cellular  communicator.

Add

Click to add a cellular module.

During the account creation, you must add a communicator. It can either be a IP or Cellular communicator or either the combination of IP and Cellular communicator. The following table displays the various combinations.

Note:

If you have a Lyric account and you are trying to add or remove a cellular communicator (secondary communicator), you must follow the instructions available on the panel touch screen. You cannot perform any programming activities through the AlarmNet 360 application.

When you are editing the account, the following table displays the various combinations.

System Summary

Displays the count of the following:

• Users

• Sensors

• Keyfobs

• Keypads

You can click on each to access them.

Notes:

During panel Sync, the panel type and the panel revision is automatically verified.

1. • Verification of Panel type:

   • 1. Click Sync at the top right corner.

     2. If there is a mismatch, the following message appears.
        

     3. Click Yes to update the panel type in the AlarmNet account.

   • Verification of Panel revision:

   • • First Scenario

     • 1. Click Sync at the top right corner.

       2. If the panel in the field has a higher version than the panel in the AlarmNet account, the following message appears.
          

       3. Click Yes to update the panel revision in the AlarmNet account.

       4. Click Sync at the top right corner.

     • Second Scenario

     1. 1. Click Sync at the top right corner.

        2. If the panel in the AlarmNet account has a higher revision than the panel in the field, the following message appears.
           

        3. Click OK.

        4. You must now delete the panel account and create a new account with the latest revision value.

        5. Click Sync at the top right corner.