Your account overview

Screen displays the account details.

To view/edit the details:

The Account Overview screen has

Tap to Register Panel. Appears only when the Lyric gateway panel is not yet registered.

The panel registration is initiated and will take about two minutes to complete. The time taken for registration depends on the network connectivity.

Note: During panel replacement mode, the current account would be in inactive state. To activate the account, click Register Panel.
Tap to edit the Customer details.
You can edit the following details:
- First and Last Name
- Phone: Enter the 10 digit phone number.
- Email: Enter the email in the specified format.
  The email ID should not exceed fifty characters. The special characters currently allowed are, @ . ! # $ % ' * + - / = ? ^ _ ` { | } ~
Account Details. You can tap Other Locations to view associated additional accounts. Also, you can edit the Location address.
Total Connect Account details.
- Tap the Total Connect Account name to view and edit the following in Total Connect page.
- - Total Connect Account Name details. Tap to edit the details.
  - - Total Connect Account Name: Name for the account.
    - Total Connect Account Number: Account number.
    - Status: Displays the status of TC 2.0 account.
    - Central Station: Central Station number.
    - Commission: Tap to commission the account. Ensures that the account is functional and then transfers the ownership of the account from the dealer to the customer.
  - Master User details. Tap to edit the details.
  - Location details. Tap to edit the details.
1. - Total Device details. Tap to edit in the Devices screen.
In the Configuration section:

Sync Precedence to form a synchronization precedence between panel and the AlarmNet 360. You can set either of the device as primary device.

Note: During synchronization, any change in the primary device will overwrite the changes in the secondary device.

Displays the number of connected Sensors, Keyfobs, Keypads, Z-Wave Devices, Users, Settings, Reporting Tests, and Event Logs.

Note: Z-Wave Devices option is available only for Gateway panels.

Panel details.
- Replace: Tap to replace the panel. In the Replace Panel page, enter the new MAC ID and CRC. Tap Verify Details.
  If the panel is in working condition and if you need to replace the panel, you must ensure the following pre-requisites are met.
  - Ensure that the configuration changes on old panel or AN360 are synced. If any changes were made to the ZWave network from the old panel (for example, devices were included/excluded, failed nodes fixed, or ZWave controller reset), you must wait for at least 45 minutes from the last change, to ensure that the changes are synced to AN360.
  If the panel is not in working condition and if you need to replace the panel, you must ensure the following pre-requisite is met.
  - Do NOT initiate Fetch All from AN360 if there is any communication issue, else, all the configuration in AN360 will be lost if Fetch All is not successfully completed .
  Also, ensure the following:
  - Do NOT default the old panel in the same environment as RF6 sensors will be marked for deletion.
  - Disconnect the AC and unplug the battery to turn off the old panel. Do NOT turn it on again in the same environment.
  - If you are re-using the cell module present in the old panel in the new panel, ensure to remove the cell module and keep it aside.
- Get Status: Tap to receive the status of the selected panel.
- Reboot Panel to restart the panel from AlarmNet 360 mobile application.
- SiX^TM Device Firmware Details: Displays the count of all the configured RF devices, along with the count of the device with the latest firmware. Also, displays the link to view and upgrade the device firmware details.
  - Tap View Details.
    The Devices dialog box appears.
  - In the Devices dialog box, you can:
  - - View all the RF devices, along with the Device Name, Device MAC/Serial, Current Version, Expected Version, Status, and Remarks/Resolution.
      
      Displays a list of error cause and the corresponding resolution.
      
      The error cause appears in red colored text.
      
      The resolution for the error appears in grey colored text.
      
      Displays the current status of the firmware upgrade.
      
      Also, you can click to filter the various status.
      
      Displays the firmware version the RF6 device is expected to have.
      
      Displays the current version of the firmware present in the RF 6 device.
    - Tap Update Sensor Firmware to update all the configured devices to the latest firmware version.
    - Tap the icon to view more information of the selected device through sub grids.
Firmware version.
- Upgrade: Tap to schedule a firmware upgrade.
Communicator details.
- The QOS Information pane enables you to monitor the signal strength of the communicator over a period of time.
  You can also click Get QOS data to process the command and receive the current QOS data. You can view the last seven messages.
Under TEST, Sensor Tests details.
Sensor test enables you to conduct tests on the selected sensors and also generate a detailed report.
- Detected: Displays the list of sensors selected for test.
- Failed: Displays the list of sensors which failed the test.
- Excluded: Displays the list of sensors that were excluded by the dealers from the sensors test.
To start a new sensor test:
1. Tap Sensor Tests .
2. In the Sensors Test page, tap New Test to begin the test.
3. Tap to select the relevant Test Options.
4. Tap NEXT.
5. From the list of configured sensors, tap to select the relevant sensor.
6. Tap Begin Test.
Packages allows you to view the selected packages and the add-on features. You can also change the package if required and select the respective add-on features from this section.
Following are the add-on features available:

Two-Way Voice (For all the packages): Enables two-way communication between the control panel and the Central Station.
Video Alarm Verification (only for Smart Security and Smart Home packages): Enables Central Station to log on to the Total Connect camera and verify the alarm credentials
Video Service (only for Smart Security and Smart Home packages): Based on the selected service level, the video clip from the camera is retained.

None: Select to disable the video service. Disabling the video service deletes all the video clips and you will no longer have access to the video service module.
7 Days: Select to enable the video service for a maximum of 7 days. The video service deletes the video clips that are older than 7 days.

Pro Lock (non-billable feature and available for all packages): Enable this feature to password protect your panel. You should click Generate Validation Code and enter the password in the panel to access.